Call Flows (IVR's and routing)
Receive Inbound Calls in Browser
Warm Transfer Phone Calls
Markup Phone, SMS, and MMS Separately
Drag & Drop To Reorder Navigation menu
Warm Transfer In Call Flow (With or without Whisper)
Multi-Language (Portuguese)
Update the Nav menu colors, icons, and link text
Cold Transfer In Call Flow
Make the nav menu text dynamic (customer name, etc)
Custom Fields (Contacts Only)
Custom Forms on Chat Widget
Can customize the "Quick Start" dashboard items
2FA is OPTIONAL (Easily switch between WL Accounts)
Selling Your SaaS Online with Automatic Onboarding
Google Mail Integration (Oauth)
Fastest Google Page Speed (for SEO+conversions)
New Website Builder using latest Flexbox and CSS Grid
Google PageSpeed insights
Company object in CRM (Not just contacts)
Full Role Based Access Controls to the Field Level
Chatbots with Dialog Flow
Full API's for Everything
Chat Supports Multiple Departments
API Step supports Pulling Data (or response) to use in a Flow
Unlimited Call Flows & IVRs
Automated Facebook Conversion API Events
Custom Code in a Flow (Node.js)
Templates (Blueprints or Snapshots)